Refund Policy

Effective Date: 2025-2026

At Jeevan Sutra, we want you to be completely satisfied with your purchase.

1. Eligibility for Refunds

• Refund requests must be made within [X] days of receiving your order.

• The item must be unused, in its original packaging, and in the same condition as received.

• Certain items (e.g., personalized or spiritual items like energized Rudraksh) may not be eligible for refunds due to their nature.

2. Non-Refundable Items

• Gift cards

• Downloadable digital products

• Personalized or custom-made products

• Energized spiritual products after delivery

3. Process

• Contact us at [Your Email] with your order number and reason for return.

• Once approved, you’ll receive instructions for sending the item back.

• Refunds will be processed to your original payment method within [X] working days after we receive the returned item.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. Please contact us immediately with proof.

5. Shipping Costs

• You will be responsible for paying your own return shipping costs unless the item is defective or incorrect.

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